Return & Replacement Policy | Valentino Italy

We understand that finding the perfect sleep surface takes time. That is why we stand behind our quality standards and offer clear return and replacement protocols.

Eligibility for Returns

The return request must be initiated within the permitted trial timeframe.
The mattress must remain in excellent condition without tears, stains, damage, or unsanitary conditions.
Special orders and customised dimensions are generally not eligible for return unless a clear manufacturing defect is evident.

Replacement Process

If your item is eligible for replacement due to discomfort or defects, a pickup will be scheduled. Upon receiving and inspecting the initial item, the replacement will be dispatched. A processing or logistics fee may be applicable based on your region.

Refunds

Approved refunds will be processed to your original payment method within 7–14 business days following a successful return inspection.

We understand that finding the perfect sleep surface takes time. That is why we stand behind our quality standards and offer clear return and replacement protocols.

Eligibility for Returns

The return request must be initiated within the permitted trial timeframe.
The mattress must remain in excellent condition without tears, stains, damage, or unsanitary conditions.
Special orders and customised dimensions are generally not eligible for return unless a clear manufacturing defect is evident.

Replacement Process

Refunds

Approved refunds will be processed to your original payment method within 7–14 business days following a successful return inspection.